We are working in partnership with charities and don’t take any direct referrals.

If you have nowhere to stay tonight or are sleeping on the streets, in your car or on public transport, the best way to get help is to make an alert through Streetlink. Streetlink is a centralised system which ensures that the information concerning your rough sleeping status is passed to the correct local outreach team who can then find you and offer support.

StreetLink - Connecting people sleeping rough to local services

Click the link above or call 0300 500 0914 to raise an alert.

You will need to share details about where you are rough sleeping, what you look like and what clothes you are wearing 

In an emergency, if you can’t keep yourself safe, are under 18, or accompanied by someone under 18, call 999. For non-emergency: Police – call 101, NHS – call 111.

Please note Shelter Community do not provide emergency or direct access accommodation.

If you believe you will be street homeless within eight weeks, due to an eviction or sofa surfing, make a homelessness application with your local council (you should also do this if you are rough sleeping).

Expert housing advice

Shelter – provides free advice, support and legal services regarding housing and homelessness.

Free helpline: 0808 800 4444
Monday to Friday, 8am to 6pm
Website: https://england.shelter.org.uk/housing_advice

Young people aged 18-25

New Horizon Youth Centre
Supports young people across London facing homelessness

Phone: 020 7388 5560
Website: www.nhyouthcentre.org.uk

Depaul UK
Support young people experiencing, or at risk of, homelessness

Phone: 020 7939 1220
Website: www.depaul.org.uk/